CUSTOMER SERVICE MANAGEMENT

HIGHER DIPLOMA IN CUSTOMER SERVICE MANAGEMENT

 The customer service function must be managed by people that come not only with exceptional capabilities but more so, with intense passion for serving and delighting customers. People who are interested in managing a customer management team must have the right capabilities to plan, manage and deliver excellent service quality.

This programme will equip you with all the necessary capabilities to manage a customer service unit at a strategic level and more importantly, add value to your career. To boost your capabilities rapidly, the programme delivery will be practice-orientated and evidence based. Experienced trainers who continue to have extensive contact with various industries will deliver the modules; thus giving you the opportunity to discuss the various customer service elements at length.


OBJECTIVES

  •   To provide candidates with a strong foundation on all aspects pertaining to the strategic management of the customer service function
  •   To ensure that candidates will acquire all the requisite capabilities to manage a team of customer service people regardless of size
  •   To ensure that candidates will enhance service standards, delight customers, advance corporate reputation and improve the organization’s competitive position

Internship: The compulsory internship program consist of 4 months (96 working days) . Students are made their internship program in our contracted companies or centers with practical applied education in the academic year.

Duration: 2 Years

Optional Prep: Yes

Language: English / Turkish

Evening School: Yes (17: 30-20: 30 )

Fee: 2800 USD/ANNUM*

On Cash payment 10% discount is applied: 2520 USD

Accrediation: Business Management School of Cyprus as Vocational School was established and approved by TRNC Ministry of Education at the date of 24/01/2011 and 481/11 permission.


Associate Transition Policy: The credits of courses taken  in a sub or equivalent program will be counted if they go to a top program.

*Payment Facilities:

*10 equal installment implementation is used for all credit cards.

** Who want to receive tution credit, can apply our contracted banks , named Iktisat Bank and Turkey Is Bank which there education credit is available.

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